Interact and engage with patients

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Push messages, repurpose brochures, one message for all segments, add video to our website but above all don't engage customers. This seems to be the current model for pharma DTC advertising and marketing. "After all we're a regulated industry". That is nothing short of a cop out by people who are more interested in appeasing the internal powers than really talking with patients and consumers in a relevant way. Read More...
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Notice to DTC marketers: when fair balance causes more issues than product benefits..Don't advertise !!!!

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Byetta has been quietly increasing in sales with little or no DTC advertising but it seems that Lilly could not leave well enough alone. Someone had to push to for Byetta DTC and the result is an awful spot whose fair balance is downright scary. Byetta is one of the few pharma product that has been benefitting from consumer generated media, namely buzz on message boards and in chat rooms about weight loss. Rather than embrace that channel Lilly has to do DTC because they saw an opportunity with Avandias problems to gain some share. Good decision...wrong channel. Read More...
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These are my principles..if you don't like them I have others

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Over the past few years I have written many posts on this BLOG about a variety of issue ranging from DTC marketing, or lack thereof, to the pharma industry in general. One of the great strengths of the Internet is that it gives a voice to a lot of people to express concerns or praise for things that concern them. This BLOG was developed by me because I am passionate about DTC advertising and marketing as well as the Internet. Never before in American history has a communication channel been embraced by so many people so rapidly. However, I also believe that helping patients make educated healthcare decisions should be the ultimate goal of all DTC marketers...not winning awards that only translate to another line in ones resume. Read More...
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DTC Awards: No credibility

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I am still in shock ! Rozerem nominated for "most innovative DTC Campaign"? Surely this is a misprint, but no it's just another absurdity from DTC Perspectives the industry publication that serves the egos of DTC marketers and agencies more than the industry. But wait it gets better, worse actually, Rozerem is also nominated for "brand of the year" (over $90 spending). I have to say that when I read the nominations and talked to several colleagues in the industry we all had a great laugh. It seems that the Rozerem campaign is the "butt of jokes" within the industry and to even suggest that they should be nominated for an award is further indication of just how bad DTC advertising has gone downhill. Read More...
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Whose driving new Rx's ?

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Slowly but surely there is a revolution taking place in healthcare...patient empowerment. More and more patients are now going into physicians offices armed with information from the Web and asking for particular brands and about different treatment options. While some physicians feel threatened others are embracing this new trend and will write what the patient asks for unless the physician feel strongly otherwise. Read More...
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Byetta "Let's Talk" campaign: Event marketing at its best

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According to an article in the Indy Star Lilly is getting ready to kick off a DTC campaign for Byetta, it's injectable treatment for type 2 diabetics. It's the perfect time to launch a DTC campaign as there are a lot of diabetics who are looking for alternative treatments for Avandia and Actos. However, one of the most innovative campaigns might be Byetta's "Let's Talk" program, a series of events in cities throughout the USA hosted by Delta Burke. Read More...
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Perception is the new reality

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Pharma marketers still have a lot to learn when it comes to understanding that patients have more power than ever over their healthcare choices and decisions. Pharmaceutical companies still rank near the bottom in customer service and favorable industries according to eMarketer. Yet pharma marketers continue to "push" messages to consumer via websites and don't want to listen to what their customers have to say. The pharma model is not only broken it has disintegrated in the era of newly empowered patients and consumers. Read More...
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Viagra still on top

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Well the people at Pfizer should not have to worry much. Even with Cialis and Levitra spending money on TV and a new refurbished Cialis website Viagra is still way ahead in monthly unique visitors with over 613,000 every month. Levitra.com is in 2nd place and Cialis is bringing up the rear. Although I felt that the new Viva Viagra campaign was a bit over the top it seems to be working and driving more traffic to Viagra.com Read More...
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Dr. Internet is available 24/7/365

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The web leads other sources – including healthcare professionals – by a wide margin as the primary source for household healthcare information. And women search more frequently than men for healthcare information online – and turn to a greater variety of online resources. Yet pharma continue to snub their nose at interactive strategic resources. The public turns to the Internet for not only specific medical information, but also general information to keep their family healthy and fit. Read More...
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The Web is not a push channel

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Now that I have a chance to read, and reread, the Pharma Marketing report from eMarketer a number of disturbing things pop out at me. Perhaps the most disturbing is that pharma marketers believe that the biggest potential for the Internet is a "medium for providing information and services on demand". This clearly shows that pharma marketers do not understand the Web and the potential to impact sales but more scary is that it shows that pharma marketers are in denial about the power that consumers now have when it comes to marketers messages and their healthcare choices. Read More...
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DTC marketers playing it safe on the Web

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The summary of the recent report from eMarketer should be a wake up call to all DTC marketers. "Consumers are using the Internet to interact with one another and with brands. Their online experiences help to build or break trust in brands and companies. Regulatory oversight of DTC ads has not yet reached the Internet,but marketers are playing it safer online than they are in their own TVcommercials. Use of the Internet as a marketing vehicle will only grow in importance,a point pharmaceutical marketers acknowledged in one survey." Why are marketers playing it safe? Because they don't understand the Internet and they see it as a "push" channel to repurpose the same messages they provide in offline brochures. Read More...
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Avandia: RIP

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Perception is reality and no matter how much money you spend it's hard to change perceptions, especially with physicians. Physicians from Wake Forest University School of Medicine analyzed four clinical trials of Avandia lasting at least one year each. They found that patients taking Avandia had a 42% greater chance of having a heart attack than those in the control group. Now GSK can fight this data with more data but the fact is that in all likelihood Avandia sales will decline to a point that it will not be considered a first line treatment for diabetes. Read More...
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Pharmaceutical Marketing Online an oxymoron?

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At fist glance of the new report from eMarketer on pharmaceutical marketing online one would think that pharma has embraced the Web. After all online spending by pharma is expected $975 million in 2007 but a quick look behind these numbers and we see that pharma is still in love with other channels and doesn't understand that patients hold a lot more power over their healthcare choices than ever before. Read More...
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Are there any great companies in pharma left?

The force behind a great company has to be more than the pride of one person; it has to be the pride of thousands. You can't make people work for money alone--you starve their souls when you try it, and you can starve a company to death the same way. This is a quote from the movie "Executive Suite" which was made in 1953. Pride? Are people in DTC really proud to be working in the pharma industry? What must they think of a management that is willing to stoop to selling "me too" products in order to add a dime a year to the dividend ? Read More...
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By being risk adverse the FDA is hurting the public

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In this authors opinion the FDA has now adapted a policy of being risk adverse. By doing so they are doing a disservice to the very public that they are supposed to protect and adding a burden on the already strained health care system. This is not how a government agency should respond to questions from the congressional lawmakers and the media. Unless changes are made all the agency will successfully do is delay new drugs to market and make them more expensive. Read More...
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Novartis CEO: Straight talk on industry woes

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Daniel L. Vasella, chief executive of Novartis, the $39 billion pharmaceutical giant based in Switzerland, says that even though Americans have made progress in curing some diseases, they face a major increase in obesity- and aging-related diseases. More importanly, in an interview with the NY Times, he talks about drug prices and the pharmaceutical industry. This is a message that needs to be hear by those in Congress and Amercian consumers. Read More...
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Happy Labor Day ! Now go find a new job

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Well here we are at Labor day 2007 and the pharma industry continues it's uphill climb against a hostile environment. When they are caught with manipulated or withheld data they lose brands that could have been or are blockbusters and then soon afterwards the layoffs start. There is nothing more stressful than going to work and not knowing if you are going to be called into an office and told that you now have two weeks salary for every year you worked with the company and we don't need you anymore. CEO's continue to pull down millions in packages but middle managers are the ones that all too often are left holding the bag. Read More...
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You call it DTC...I call it patient education

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By now readers of this authors BLOG know that I tend to be very passionate about the Web. In an era when consumers have all the power and in a wealth of information the Web offers marketers a chance to learn from their audience and interact with consumers like never before. But what is the Web? Is it DTC or patient education? In a perfect world it is a little of both providing consumers with answers to their health choices and informing and educating them on disease states and medications.
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