Hail to King Google, but why?

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Google grabbed 25% of the $15.7 billion companies spent for online ads last year. That's almost $4 billion for a web property where users spend less than 5% of their time. That's right, Internet users spend less than 5% of their time actually searching the rest of the time they are visiting their favorite sites via bookmarks. One has to wonder if marketers are actually thinking about the way their customers use the Web? Read More...
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Rozerem gains but still sucking wind

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While the ads with Abe Lincoln and beaver continue to air a recent snapshot of site visits indicate that although Rozerem.com lags far behind AmbienCR.com that it has taken over the number two spot. That said the ads are still horrible and many people I talk to within the industry have quietly informed me that it will be a cold day in hell before they ever use AT for their DTC. Read More...
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Web MD Relaunches Site: They still have a lot to learn

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Web MD has relaunched their site with a new look & feel and many features. However one gets the feeling your walking in Times Square and experiencing sensory overload when you go to their home-page. There are so many different calls to action that it's hard to determine where to go or what to do first. This is what happens when you try to be all things to all people rather than look at your audience needs and segment your message to to THEIR needs, not yours. Read More...
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Another Pharma Awards Conference

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Someone once said that insanity is doing the same thing over and over and expecting different outcomes. I think that could be applied to the magazine for DTC called DTC Perspectives. This week in the mail I received a flyer about their upcoming DTV National in Washington DC. Although there are some good speakers on the agenda again we have presentations from other DTC marketers about their successful campaigns blah blah blah. Rather than listen to these boring presentations how about inviting people who stir the soul and invite innovation. People like Steve Jobs or Seth Godin. It's time to think about new ways to reach consumers not recycle old "been there done that" stories. Read More...
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Oooops ! ED ads in trouble again

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The last thing you expect to see when watching a family movie, like Miracle on 34th Street, is an ad for an ED product yet that is exactly what happened over the holidays. In December alone, an ad for impotence drug Viagra aired at around 9 p.m. during "Prancer," a G-rated movie about a young girl who nurses one of Santa's reindeers back to health; another spot for rival medicine Levitra appeared during an afternoon showing of the comedy "Pee-wee's Big Adventure;" and another for Cialis graced an early-evening presentation of the holiday classic "Miracle on 34th Street." In addition to the questions of "why this would happen" one has to ask "why the hell are ED marketers still using TV and ignoring the Web? Because they are ignorant and still don't understand today's media. Read More...
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Can the drug industry regulate itself?

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There are 150 cases of alleged fraud by pharmaceutical companies on the Justice Department docket. J&J recently disclosed of illegal payments in connection with the sale of its medical devices in foreign countries. InterMune agreed to pay a fine of $36 million to settle charges of "off-label" promotion of one of its drugs. What's going on here? Well the author of this BLOG feels that the environment in which we market is changing and it's time to redraw the line and ensure that we stay well clear of its boundaries. Read More...
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Continued Ignorance of the Web

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Smart, good marketers are hard to come by these days. Smart marketers know what drives customers to purchase brands and they also are aware that they are coming under increased scrutiny for every marketing dollar that is spent. While a lot of marketers are allocating more dollars to online and testing new consumer generated media pharma marketers remain stuck in the past with little being allocated to online media and websites that are updated once in a while. A quick look at Cialis.com shows that the website has had no major updates, except a relationship quiz, in over two years. Viagra's website has gone some minor updates as has Levitra.com. Why is this? Because somewhere in the pharma maze there are marketers who don't get it...who believe TV rules...and who are stuck in the past. Read More...
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What you won't see in today's Times

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Well, well..talk about a turn around ! It seems that the law has sided with Eli Lilly on the leaks in the Zyprexa case. The judge in fact labeled the reporters conduct "reprehensible" and issued an injunction against the attorney who leaked the information to the press as well as an "expert witness" for the plaintiffs. Unfortunately this may be like putting water on a fire after it has been extinguished. Read More...
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It's not only what it does but how you feel when taking it

From Today's Wall Street Journal: A cancer drug's effectiveness has long been measured in two important ways: whether it shrinks a tumor and whether it extends patients' lives. But researchers and regulators are paying increasing attention to another criterion: how a patient feels while taking the medicine Read More...
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Charting the course in a sea filled with sharks

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The return of Michael Dell, as CEO of Dell Computers, was hailed as good news by Wall Street which is ironic because the problems at Dell were primarily caused by trying to please the Street. CEO's today not only have to please shareholders but more and more have to cater to Wall Street analysts who don't understand the meaning of the word strategic and all too often are focused on short term outlook rather than long term growth. This is especially true in the pharma business where CEO's are caught in the middle trying to please MBA analysts while focusing on the longer term outlook of their companies. Read More...
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People buy experiences not brands

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Why is it that Starbucks, after continually failing taste tests, can command a premium price for a cup of coffee? Why do Starwood hotels have the highest ROI per square foot of rooms compared to Marriott? The answer is that these two companies provide their customers with a superior customer experience. People today don't buy brands..they purchase experiences and if your not charting the touch-points with your customers then you are wasting time and money. Read More...
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Understanding CRM: Why pharma doesn't get it

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Customer Relationship Management, we all talk about it but very few pharma companies do it and do it well. There is a wealth of information in your database but before you start data mining you have to know what the key business drivers are that can motivate your customers. Read More...
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American Heart Association Misses Mark with Superbowl Ad

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Surely the folks at the American Heart Association could have found a better way to spend $2.6 million than the "your at risk" spot that ran. I can just see it now..let's leave the most exciting game of the season to see if I am at risk to get heart disease. Give me a break. The problem is that with $2.6 million allocated to online targeted media the AHA could have driven 1 million people to its website and more importantly informed people as to the dangers of heart disease. Read More...
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A prime example of whats wrong with Pharma (Gardasil)

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Gardasil is getting used less than doctors would like. Pediatricians and gynecologists from Arizona to New York are refusing to stock Gardasil because of its $360 price for the three doses required and "totally inadequate" reimbursement from most insurers. Rather than Merck working with physicians and insurers to resolve this problem they are using the standard reply "Merck, which notes Gardasil is covered by 96 percent of insurance plans, recently added Gardasil and its other adult vaccines to its patient assistance program, but only about 800 doses total were given away in the last three months of 2006". This is a prime example of what's wrong with pharma and adds to the public perception that pharma is only in it for the money. Read More...
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Didn't take long for the new Congress to take aim at pharma

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Congress is kicking off efforts to pass big reforms of the Food and Drug Administration, and that could produce some bitter pills for the pharmaceutical industry: potentially, tougher safety rules and provisions to reduce the cost of medicines. Tying new reforms to the FDA's budget the Congress wants to give the FDA more enforcement power but the real question is how can this be done without adding another layer of government bureaucracy. Read More...
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Listening to my customers

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This week we conducted two days of qualitative market research to listen to our customers. Although I believe that a lot of marketers spend way too much time and money on market research it's great to get out and listen to our customers to see what's on their minds. What I found was that they are more than willing to share their opinions and insights about diabetes, today's health care environment and the Internet. Read More...
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