We built a website now what do we need to do?

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By far the most common misunderstanding of the Web is that once you invest in and build a website management feels that you shouldn't need anymore money. We have come so far in eMarketing but we have so far to go. The reality is that a great Web strategy requires continuous investment to ensure it meets both patient needs and business objectives. think of it this way: If you spend a lot of money to develop a Website and then don't continually invest in online initiatives then your initial investment is worth $0 and you are telling your customers that their needs are not important to you. Read More...
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The Web is becoming more relevant to health seekers

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The 2007 Consumer Medical and Health Information poll found that 70% of adults use the Web as a primary source for health information, while 72% cite their doctor as a primary source. Yet health information on the web is harder to sort through than ever before because there is too much and not all of it is accurate. Read More...
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Doctors try to duck ratings

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Social media and other websites have allowed consumers to Amazon.com their physicians; that is they can rate their physicians. But some doctors are trying to fight back according to an article in today's Wall Street Journal. Some doctors actually have the nerve to ask patients to sign a form that would prohibit patients from rating physicians on websites or in social media. A quote from the movie "Cool Hand Luke" comes to mind "what we have here is failure to communicate".
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We can't do that ! We're a regulated industry.

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DTC marketers are great at coming up with a myriad of excuses why they can't do things because the FDA regulates the DTC industry. The truth is that there are many ways to connect with customers using Web 2.0 that will keep even the most conservative legal and regulatory people happy. We're all paid to take risks and part of that risk taking is working with internal resources to make them understand that the battlefield has changed. Read More...
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eMarketing: The black hole

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I am always ready to talk to a colleague about eMarketing programs and strategy development. As many of you know I am very passionate about eMarketing as it forces us to think first like customers and second as marketers. One theme keeps reoccurring in my talks with eMarketing people: budget (or lack thereof). It seems that people within pharma don't understand how expensive a great eMarketing program is to develop but more important why online initiatives require a continuing investment to provide maximum ROI. Read More...
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FDA: Going on defense..Is it hurting or helping patients?

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The pharma industry is suffering a dearth of new drug approvals thanks to an increasingly stringent FDA, according to a report released Wednesday. The Food and Drug Administration approved 38 new drugs through July of this year, down 31 percent from 55 approvals during the same period in 2006, according to a report from James Kumpel, analyst for Friedman, Billings, Ramsey. One has to ask if the delays in new drug approvals is providing a service or hurting patients? Read More...
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Google & Microsoft developing online health solutions

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An interesting article in today's New York Times detailed new plans by Google and Microsoft to provide online health solutions for patients. In summary they are both working on ways for patients to store medical records online via a secured site. This would of course allow patients to take their medical information with them anywhere they go but to get physicians to adapt this model is going to be one tough wall to break down. Read More...
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More media but less consumption

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For the first time since 1997, U.S. consumers spent less time using media in 2006 compared to the previous year. Media usage per person declined 0.5% to 3,530 hours. This drop is mainly attributed to changing consumer behaviors and advances in the digital space, according to data by Veronis Suhler Stevenson. Digital space, that means Internet to all you marketers who still spend most of your money on television and print. Yet pharma continues to waste dollars on TV ads that don't drive conversion and alter numbers to show their campaigns are a success. Listen to this audiocast with John Mack Read More...
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Pharma websites traffic review

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It's interesting to look at comparisons of website traffic for pharma websites. For example, in the ED category the websites ranked in order of unique visitors are Viagra.com (130,000 Monthly Unique Visitors), Levitra.com (69,000 MUV) and Cialis.com (45,00 MUV). This while Viagra is on the air with Viva Viagra, Cialis is on air with 36 hour message and Levitra is touting "I didn't know it could lead to ED" campaign. If this is indeed an indicator of future success then Cialis maybe in trouble and Viagra will continue to dominate the ED market. Read More...
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Take the initiative and police yourself

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Eventually the lobbyists are not going to be able to give away enough money to keep new legislation off the floor and DTC will get reigned in. Rather than spend money on the lobby pharma should come together, look at the new environment in which they market and propose new DTC guidelines that show Congress and consumers that they CAN be proactive in policing their own policies. Here are some of the things that pharma can and should do to self regulate DTC advertising. Read More...
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Truth: New rules for marketers (except pharma of course)

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Transparency and truth are quickly becoming cornerstones of any marketing organization. Consumers today are better informed, better armed to resist marketers, and more skeptical than ever about businesses behaving badly. With thousands of messages bombarding them every day, buyers are demanding brands they can believe in from companies they can believe. This is especially true in pharma which has been under a media and consumer spotlight for the past five years. Yet pharma marketers don't acknowledge this fact and continue to hide data, make information hard to get and push sales messages to an increasingly skeptical public. Read More...
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